Mediation

Using an independent mediator helps to ensure a non-biased and fair process for everyone involved in a dispute or issue. Over the years, Thelma has worked to resolve many difficult issues within businesses. She has a conciliatory, respectful approach, and looks to resolve issues for the betterment of all involved.

More specifically Thelma can help you with:

Mediation between managers and employees.
When communication breaks down, Thelma will help to facilitate an effective resolution. Representing the company, she works to build a rapport with the employee and manager and ensures expectations are clear. In some instances, an employee may also choose to bring a support person.

Dispute Resolution
If an employee issues a personal grievance against the company, Thelma meets with both parties individually. These meetings can help to establish a process where all requirements can be met. Sometimes the issue will be resolved with a formal agreement of settlement.

Representation at mediation service hearings
A mediation hearing, even though not as formal as a hearing at the Employment Relations Authority, can be stressful for everyone involved. Thelma will help to prepare the case, ensuring the correct information is available and can also attend this mediation as a representative, or in a support role.

Click here for recent testimonials on Mediation. Verbal referees are available on request.